Last updated: June 5, 2025

Psychotherapy for Insight and Change (“we,” “our,” or “the practice”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website and via SMS (text messaging).

1. Information We Collect

We may collect the following types of personal information:

• Name

• Contact information (phone number, email address)

• Information provided through our website’s contact form

• Communications exchanged via phone, SMS, or email

We do not collect personal health information (PHI) through our website. Clinical information is handled through our HIPAA-compliant electronic health record platform and is not stored or shared via the public website.

2. How We Use Your Information

We use the information you provide:

• To respond to inquiries

• To schedule or reschedule appointments

• To send administrative messages (e.g., confirmations or updates)

• To provide client support

We use your contact information solely for communication related to your care. We do not sell your data.

We may share limited information with service providers (e.g., SMS platforms) strictly to deliver secure messaging.

We take steps to safeguard your information and comply with all relevant privacy laws.

We do not share your personal or mobile information with third parties for marketing or promotional purposes under any circumstances.

We do not transfer or share consumer data with external organizations for any reason, even with your consent, except as necessary to provide services you request (such as SMS delivery).

We maintain strict internal policies and safeguards to prevent unauthorized access or sharing of your data. These include access controls, secure data handling protocols, and regular privacy compliance reviews.

3. Cookies and Analytics

Our website may use cookies to improve user experience and analyze traffic through basic, anonymized web analytics tools. No personally identifiable information is collected through cookies.

4. SMS Consent & Texting Policy

Psychotherapy for Insight and Change uses SMS messaging for care-related communication only, including:

• Responding to client inquiries

• Scheduling or rescheduling appointments

• Practice updates or availability

Text messaging is conversational, client-initiated, and used only with your explicit consent.

✅ How to Opt In

Clients may opt in by submitting their phone number through our Contact Us form, which includes the following disclosure:

“I agree to receive SMS messages from Psychotherapy for Insight and Change. Msg & data rates may apply. View our Privacy Policy below.”

“By submitting this form, you agree to our Privacy Policy.”

Clients will receive the following confirmation upon opting in:

“Thank you for opting in to receive messages from Psychotherapy for Insight and Change. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP or CANCEL to cancel.”

❌ How to Opt Out

You may opt out of receiving text messages at any time by replying with:
STOP or CANCEL

Upon opting out, you will receive:

“You have successfully opted out of receiving messages from Psychotherapy for Insight and Change. You will receive no further messages. To opt back in, reply START.”

🆘 Help Messages

If you need support, you may reply: HELP
Or email us at: info@insightandchange.com

Help reply message:

“Thank you for contacting Psychotherapy for Insight and Change. For support, reply to this message or email info@insightandchange.com. Reply STOP to opt out. Msg frequency varies. Msg & data rates may apply.”

☎️ SMS-Enabled Phone Numbers

The following phone numbers are used by our team to send text messages:

• 413-701-1088 - Sarah Tower’s line

• 413-701-1089 - Nick Duska’s line

• 413-701-1081 - Dr. Tara Goodrich’s line

• 413-701-1082 - Rachel Dress Snider’s line

• 413-779-4025 - Gianna DeFelice’s line

You may receive texts only from the number associated with your clinician.

5. Data Security

We take reasonable precautions to protect your information. However, please note that text messaging is not a secure or encrypted method of communication. Text messages should not be used to share personal health information (PHI) or sensitive clinical details.

6. Your Rights

You may request:

• Access to the personal data we store about you

• Correction of inaccurate data

• Removal of your contact information from our records

To make such a request, please email us at info@insightandchange.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page.

📍 Contact Us

If you have any questions about this Privacy Policy or our SMS Consent Policy, please contact:

Psychotherapy for Insight and Change
Email: info@insightandchange.com
Phone: (413) 701-1080
Mailing Address: 8 Trumbull Road, Northampton, MA 01060